Last updated: 11.5.2026

Please read these Terms of Service (the „Terms“), our Privacy Policy available at https://amorza.com, and all
other documents referred to in the Terms carefully. By downloading, installing or using the App, or by
clicking to agree to the Terms of Service when this option is made available to You, You enter into a
binding agreement with the Provider (the „Agreement“) which includes and incorporates these Terms. If
You do not agree to the Terms, You must not access or use the App or the Services.
If You are a Consumer, please pay particular attention to Section 7 of this Terms (Special Provisions for
Consumers) and Schedule 1 (Consumer Forms).

1. DEFINITIONS
   1.1. „Activity Materials“ means any texts, prompts, questions, responses, exercises, guidance outputs, Case
   summaries, recommendations, insights, examples, explanations and other materials that are generated,
   suggested or otherwise provided by the Provider or on its behalf through the Services, including by means of
   AI Features.
   1.2. „AI Features“ means those parts of the Services that use generative artificial intelligence or similar
   technologies to generate, transform or suggest content (including relationship guidance, case analysis and
   personalised recommendations etc.) in response to User inputs and/or User’s DNA Profile.
   1.3. „Affiliate“ of a person means any person that directly or indirectly controls, is controlled by, or is under
   common control with such person. For this purpose, „control“ means the power to direct or cause the
   direction of the management and policies of a person, whether through the ownership of voting securities,
   by contract or otherwise.
   1.4. „App“ means the mobile application named Amorza, made available for download via the Apple App Store
   or Google Play Store.
   1.5. „Amorza“, the „Provider“ or “We” means Amorza s.r.o., with registered office at Bělehradská 858/23,
   Vinohrady, 120 00 Praha 2, Czech Republic, Company Registration Number (IČO): 210 53 189, incorporated
   under the laws of the Czech Republic and registered with the Municipal Court in Prague under file no.
   C 396227.
   1.6. “Case” means a single structured problem-solving interaction within the Services, comprising one defined
   relationship situation addressed through the “Solve” feature, together with its associated conversation
   history, outputs and feedback data.
   1.7. „Chargeback“ means contacting a bank or credit/debit card provider and rejecting, cancelling or contesting
   the charge of any amount payable in connection with the use of the Services.
   1.8. “Consumer” means a User who enters into the Agreement as a natural person acting outside the scope of
   their trade, business, craft or profession.
   1.9. “Consumer Form” means the model complaint form and model withdrawal form set out in Schedule 1 to
   these Terms.
   1.10. “DNA Profile” means the personalised psychological profile generated by the App on the basis of the User’s
   responses to the DNA questionnaire during onboarding and throughout use of the Services, including among
   others the User’s emotional, communication and attraction archetypes.

1.11. „Documentation“ means all texts, descriptions, FAQs and other materials made available at
https://amorza.com (or another website notified by the Provider) which describe the features or use of the
App and/or the Services.
1.12. „Resultant Data“ means data and information related to the use and performance of the App or the Services
by the User, which the Provider collects, generates or derives in connection with operating the App or the
Services (such as technical logs, usage statistics and performance metrics). Resultant Data does not include
User Data.
1.13. “Services” means the AI-powered relationship guidance and personal development services provided by the
Provider via the App, including the “Solve” feature, Cases, insights (for example DNA Profile, Daily Clarity
Score and Progress of Growth), and any other features, content and AI Features made available as part of
such services from time to time.
1.14. „Subscription“ means paid access to the Services acquired by the User in accordance with these Terms.
1.15. „Subscription start date“ means the date on which the User purchases or otherwise activates a Subscription.
1.16. „Third-Party Materials“ means any materials, documents, data, products, services, software or other
content that are not created or owned by the Provider, including open-source software and third-party AI
models or services.
1.17. „You“ or the „User“ means you as a user of the App or the Services. The Services are intended solely for
natural persons aged 18 or over. If You are a Consumer, please pay particular attention to Section 7 (Special
Provisions for Consumers) and Schedule 1 (Consumer Forms).
1.18. „User Data“ means data, instructions, materials and other content that is provided by the User, or that the
Provider receives from or on behalf of the User, by or through the App or the Services (including Case
conversation content, uploaded screenshots, chat exports, audio files, and responses to the DNA
questionnaire). User Data does not include Resultant Data or Activity Materials.

2. LICENSE AND ACCESS TO SERVICES
2.1. Eligibility. You may use the Services only if You (a) are a natural person aged at least 18 years old; (b) are able
to form a binding contract with the Provider under the laws of Your country of residence; and (c) are not
prohibited from receiving the Services under applicable law. The Services are designed exclusively for
personal use and are not intended for minors. By registering an account, You confirm that You meet these
requirements. The Provider reserves the right to verify the User’s age and to suspend or terminate access if
it has reason to believe that the User does not meet the eligibility requirements.
2.2. Account registration and security. In order to access the Services, You must register an account. You may
register using Apple Sign-In, Google Sign-In, or an email address (via a passwordless login link). During
onboarding You are required to provide a nickname, date of birth, gender, relationship status, sexual
orientation, and to complete the DNA questionnaire. You must provide accurate and complete information
and keep it up to date. You are responsible for maintaining the confidentiality of Your login credentials and
for all activities that occur under Your account. You must promptly notify the Provider at
support@amorza.com of any unauthorised use of Your account or any other breach of security. The Provider
is not liable for any loss or damage arising from Your failure to comply with this Section 2.2.
2.3. One account per User. Each account is strictly personal and may be used only by one individual. You may not
share Your account, login credentials or access to the Services with any other person. Creating subordinate
accounts or allowing third parties to access the Services through Your account is not permitted and
constitutes a material breach of these Terms.

2.4. License grant to the App. Subject to Your continued compliance with these Terms and payment of applicable
fees (or activation of a Free Trial or Promo Access), Amorza grants You a limited, personal, non-exclusive,
non-transferable, non-sublicensable, revocable licence to download, install and use the App and access the
Services for Your personal, non-commercial purposes. If You obtained the App via the Apple App Store, Your
right to use the App is further limited to Apple-branded devices that You own or control and is subject to the
usage rules set out in the Apple Media Services Terms and Conditions. If You obtained the App via Google
Play, Your right to use the App is also subject to Google’s applicable terms and policies. You are solely
responsible for obtaining and maintaining any devices, operating systems, internet connection and data plan
required to access and use the App and the Services. Amorza is not responsible for any defects, failures or
delays caused by Your telecommunications services, internet connection or device configuration, and does
not provide any telecommunications services.
2.5. Third-Party Materials. The Services may contain or provide access to Third-Party Materials, including
third-party AI models. Your use of Third-Party Materials may be subject to additional terms and conditions
imposed by the relevant third party. You are responsible for complying with all such third-party terms.
Amorza does not control and is not responsible for Third-Party Materials.
2.6. License restrictions. You may not access or use the App or Services except as expressly permitted under
these Terms and, for any Third-Party Materials, the relevant third-party license terms. Without limiting the
foregoing, You shall not, and shall not permit any third party to:
a) rent, lease, lend, sublicense, sell, assign, distribute, publish, transfer, time-share, or otherwise
commercially exploit the App or Services, except as expressly permitted in writing by the Provider;
b) copy, modify, adapt, translate, create derivative works of, reverse engineer, decompile, disassemble, or
otherwise attempt to derive or gain access to the source code of the App or any part of the Services,
except to the limited extent that applicable law expressly permits despite this restriction;
c) share a Subscription, account, login credentials or access to the Services with any other person, allow
multiple individuals to use the same Subscription or account, or otherwise circumvent or attempt to
circumvent any technical or licensing restrictions of the Services;
d) bypass, disable, compromise or otherwise interfere with any security-related or access-control
features of the App or Services, or attempt to gain unauthorized access to the App, Services, systems,
networks or data of the Provider or any third party;
e) upload, transmit or otherwise provide to or through the App any User Data or other materials that: (i)
contain unsolicited or unauthorized advertising or spam, (ii) contain sexual content involving minors,
(iii) are unlawful, defamatory, obscene or otherwise objectionable, or (iv) contain or activate any
harmful code, including malware, viruses, worms, Trojan horses or any other technology designed or
intended to disrupt, damage, gain unauthorized access to, or otherwise harm any software, hardware,
network, data or service;
f) damage, interfere with or otherwise adversely affect the operation or performance of the App or
Services, or any servers or networks connected to the Services, including by excessive automated
requests or other abusive use; or
g) access or use the App or Services in any manner or for any purpose that infringes any intellectual
property right, privacy right or other right of any person, or that violates any applicable law or
regulation.

2.7. Fair Use of AI Features. The AI Features are provided subject to fair use limits. The Provider may apply daily
or monthly limits on the number of AI messages or interactions (the exact limits are determined by the
Provider from time to time and may be indicated within the App). If Your usage significantly exceeds normal

usage patterns, the Provider reserves the right to temporarily limit or throttle the AI Features, even within a
paid Subscription period. The Provider will endeavour to notify You of any applicable limits within the App.
2.8. Changes to the App and Services. The Provider may from time to time develop patches, bug fixes, updates,
upgrades and other modifications to improve or otherwise change the App or Services (“Updates”). You may
need to install or accept Updates in order to continue using the App or Services. The Provider may modify,
suspend or discontinue certain features, content or functionalities of the App or Services where reasonably
necessary for technical, security, legal or business reasons. Where practicable and appropriate, the Provider
will notify You in advance of any material change. Unless otherwise expressly agreed, these Terms will apply
to any Updates and modified versions of the App and Services.
2.9. Sanctions and export control. The Services are not offered to, and may not be accessed or used by, any
person who is the subject of sanctions, or who resides in, is located in, or will access the Services from a
country or region where such access is prohibited under applicable sanctions or export control laws. By using
the Services, You represent and warrant that You meet these requirements. If You do not meet these
requirements, You must not access or use the Services. The Provider reserves the right to limit the
availability of the Services to any person, entity, geographic area or jurisdiction at any time to comply with
applicable law or for risk-management reasons.
2.10. Suspension and termination of access. Without prejudice to any other rights it may have, Amorza may
suspend, terminate or otherwise restrict Your access to all or part of the Services, without incurring any
liability to You, if:
a) the Provider receives a court order, governmental request or other binding order requiring it to do so,
or becomes aware of a change in law, regulation or binding interpretation that makes the performance
of any part of the Agreement unlawful or otherwise prohibited;
b) the Provider reasonably believes that any User has breached these Terms, has used the Services
beyond the scope of the rights granted herein, or has been or is likely to be involved in fraudulent,
abusive or unlawful activities in connection with the Services; or
c) You fail to pay the applicable fees when due or the Provider receives a Chargeback in respect of any
amounts due in connection with the Services.
Where reasonably practicable, the Provider will notify You of a suspension or termination and the
reasons for it. Nothing in this Section 2.10 limits the Provider’s right to terminate the Agreement in
accordance with applicable law or other provisions of these Terms.

3. SUBSCRIPTION, FEES AND PAYMENT
3.1. Subscription required. To access and use the full features of the Services, You must have an active
Subscription. A Subscription may be purchased exclusively via in-app purchase through the Apple App Store
(using Apple StoreKit) or Google Play Store (using Google Play Billing). Subscriptions cannot be purchased
directly through Our website. The Subscription is personal to You and is subject to these Terms.
3.2. Free trial and Promo Access. From time to time, We may offer the following types of complimentary access:
(a) Free Trial: full access to the Services for a limited period. To activate a Free Trial, You must provide a valid
payment method in the relevant app store. At the end of the Free Trial period, Your Subscription will
automatically convert into a paid Subscription at the current standard fee, unless You cancel before the trial
period ends. You may cancel a Free Trial at any time before the end of the trial period in Your relevant app
store account settings. (b) Promo Access: full access to the Services for a limited period, without the
requirement to provide payment details. At the end of the Promo Access period, access to premium features
will be restricted (paywall) without automatic conversion to a paid Subscription. Both Free Trial and Promo

Access may be subject of limits. We may change or discontinue any complimentary access offer at any time.
Specific durations and limits will be communicated within the App.
3.3. Term, renewal and cancellation. Subscriptions are offered on a monthly or annual basis (or other period if
possible at the time of purchase). Your Subscription starts on the Subscription Start Date and will
automatically renew for consecutive periods of the same length under the current conditions, unless and
until cancelled. You must manage and cancel Your Subscription directly in Your Apple App Store or Google
Play account settings, as applicable. Deleting the App does not cancel the Subscription. Cancellation takes
effect at the end of the paid Subscription period. You will continue to have access to the Services until the
end of that period, and fees already paid for that period remain due and are non-refundable, except where
mandatory law provides otherwise.
3.4. Fees and price changes. You shall pay the applicable Subscription fees in accordance with the price list
effective at the time You submit Your order, as displayed in the App or the relevant app store. Your obligation
to pay the fees is not dependent on Your actual use of the Services. Non-use of the Services does not entitle
You to any refund or reduction of fees. We may change the Subscription fees or introduce new fees. Any fee
change will apply from the next Subscription period. We will notify You of any fee change at least thirty (30)
days in advance, for example by email, via the App and/or via the relevant app store. If You do not agree with
a fee change, You may cancel Your Subscription before the fee change takes effect. Continued use of the
Services after the fee change becomes effective constitutes Your acceptance of the new fees.
3.5. Payments and taxes. All payments for Subscriptions are processed exclusively by Apple or Google through
in-app purchase. Amorza does not have access to Your payment card details. Payment confirmations and
receipts are issued by Apple or Google, not by Amorza. You must provide accurate and complete billing
information to the relevant app store and keep it up to date. Billing and refund matters are governed in part
by the applicable app store’s terms. All fees are exclusive of VAT and other applicable taxes, unless We
expressly state otherwise. You are responsible for paying any VAT, sales, use or similar taxes that apply to
Your Subscription, except for taxes based on Our income.
3.6. Refunds. Unless explicitly stated otherwise in these Terms or required by mandatory law, all fees are
non-cancellable and non-refundable. This applies in particular to partially used Subscription periods and to
periods for which access has already been provided. Any request for a refund must be submitted directly to
the Apple App Store or Google Play Store (as applicable), and will be handled according to that store’s refund
policy. We do not control and are not responsible for decisions made by the app stores in relation to refunds.
This Section 3.6 does not affect any statutory rights You may have as a consumer, including any right of
withdrawal or rights in case of defective performance, to the extent such rights cannot be excluded by
contract.
3.7. Chargebacks. A Chargeback will be considered a breach of Your payment obligations under the Agreement.
Upon receiving notice of a Chargeback, We may immediately suspend or restrict Your access to the Services
without prior notice. We reserve the right to dispute any Chargeback and to provide the relevant payment
provider with information demonstrating that the charge was valid. If We reasonably believe that You have
maliciously or abusively requested a Chargeback, We may terminate the Agreement and/or take reasonable
steps to restrict Your future access to the Services.

4. REPRESENTATIONS, WARRANTIES AND DISCLAIMERS
4.1. Mutual representations. The Provider represents that it is duly organised under the laws of the Czech
Republic and has the authority to enter into and perform the Agreement. You represent and warrant that
You have the legal capacity to enter into the Agreement and that You meet the eligibility requirements set
out in Section 2.1.

4.2. User warranties regarding User Data. You represent and warrant to the Provider that You have and will
maintain all rights, licences and consents necessary for the Provider to receive, store and process User Data
in accordance with the Agreement, and that such processing will not infringe, misappropriate or otherwise
violate any intellectual property rights, privacy rights or other rights of any third party, nor violate any
applicable law. You acknowledge that when you upload screenshots, chat exports or other materials
containing information about third parties, you do so at your own responsibility and must ensure you are
permitted to share such information with Amorza for processing as part of the Services. You are solely
responsible for ensuring that processing of User Data by the Amorza under the Agreement is lawful. Amorza
does not verify the lawfulness of User Data submitted by You and shall not be liable for any claims, damages
or liabilities arising from any violation of privacy, data protection, confidentiality or other rights of third
parties caused by Your submission of such content. The indemnification obligation under Section 5 applies in
full to any such claims.
4.3. DISCLAIMER OF WARRANTIES. EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, THE APP AND ALL SERVICES ARE PROVIDED ON AN „AS IS“ AND „AS
AVAILABLE“ BASIS, WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
PROVIDER AND ITS AFFILIATES SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT,
AS WELL AS ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE PRACTICE.
WITHOUT LIMITING THE FOREGOING, THE PROVIDER DOES NOT REPRESENT OR WARRANT THAT THE
SERVICES OR ANY RESULTS OF THEIR USE WILL MEET YOUR REQUIREMENTS, BE AVAILABLE OR OPERATE
WITHOUT INTERRUPTION, BE COMPATIBLE WITH ANY PARTICULAR DEVICE, SOFTWARE OR SERVICE, OR BE
SECURE, ACCURATE, ERROR-FREE OR FREE OF HARMFUL CODE. ALL THIRD-PARTY MATERIALS ARE PROVIDED
„AS IS“, AND ANY REPRESENTATION OR WARRANTY REGARDING THIRD-PARTY MATERIALS IS SOLELY
BETWEEN YOU AND THE RELEVANT THIRD PARTY. THE SERVICES DO NOT REPLACE THE NEED FOR YOU TO
MAINTAIN REGULAR BACKUPS OR REDUNDANT COPIES OF YOUR DATA. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THE PROVIDER HAS NO OBLIGATION OR LIABILITY FOR ANY LOSS,
ALTERATION, DESTRUCTION, DAMAGE, CORRUPTION OR RECOVERY OF USER DATA.
IF YOU ARE A CONSUMER, NOTHING IN THIS SECTION 4.3 EXCLUDES OR LIMITS ANY WARRANTIES OR
RIGHTS THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE CONSUMER LAW.

5. INDEMNIFICATION
5.1. User indemnification. You shall indemnify, defend and hold harmless the Provider, its Affiliates, and their
respective officers, directors, employees and agents from and against any and all losses, damages, liabilities,
claims, actions, judgments, settlements, penalties, fines, costs and expenses (including reasonable attorneys’
fees and costs of enforcing this indemnity) arising out of or in connection with any third-party claim to the
extent such claim results from or relates to: (a) User Data, including any processing of User Data by or on
behalf of the Provider in accordance with the Agreement; (b) Your breach of the Agreement, including any
representation, warranty or obligation under the Agreement; or (c) any negligence or more culpable act or
omission (including recklessness or wilful misconduct) by You or by a third party acting on Your behalf in
connection with the Services.
5.2. Indemnification procedure. The Provider will promptly notify the User in writing of any claim for which the
Provider seeks indemnification under Section 5.1. Any delay in notification will not relieve the User of its
obligations under Section 5.1, except to the extent the User is materially prejudiced by such delay. The User
shall assume control of the defence of the claim and shall retain counsel reasonably acceptable to the
Provider. The Provider shall reasonably cooperate with the User, at the User’s expense, in the defence of the
claim. The Provider may participate in the defence of the claim with its own counsel at its own cost and
expense. The User shall not settle any claim in a manner that imposes any admission of fault or liability on

the Provider, or any non-monetary obligation on the Provider, without the Provider’s prior written consent
(such consent not to be unreasonably withheld, conditioned or delayed). If the User fails or refuses to
assume control of the defence of the claim within a reasonable time after receiving notice, the Provider may
defend and settle the claim in such manner as it deems appropriate, and the User shall be liable for all
reasonable costs, expenses, losses and liabilities incurred by the Provider in doing so, to the extent covered
by the indemnity in Section 5.1.

6. LIMITATION OF LIABILITY
6.1. Exclusion of certain damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
WILL THE PROVIDER OR ANY OF ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS OR SUPPLIERS BE LIABLE TO
YOU UNDER OR IN CONNECTION WITH THE AGREEMENT, THE APP OR THE SERVICES, UNDER ANY LEGAL
THEORY (INCLUDING CONTRACT, TORT — INCLUDING NEGLIGENCE — STRICT LIABILITY OR OTHERWISE) FOR
ANY: (a) LOSS OF PRODUCTION, USE, BUSINESS, REVENUE OR PROFIT, OR DIMINUTION IN VALUE; (b)
IMPAIRMENT, INABILITY TO USE, OR LOSS, INTERRUPTION OR DELAY OF THE SERVICES; (c) LOSS, DAMAGE,
CORRUPTION OR RECOVERY OF DATA, OR BREACH OF DATA OR SYSTEM SECURITY (EXCEPT TO THE EXTENT
SUCH LIABILITY CANNOT BE EXCLUDED UNDER APPLICABLE LAW); (d) COST OF SUBSTITUTE GOODS OR
SERVICES; OR (e) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED OR PUNITIVE
DAMAGES. IN EACH CASE, EVEN IF THE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES
OR SUCH LOSSES WERE OTHERWISE FORESEEABLE, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL
PURPOSE.
6.2. Use of generative AI. Certain parts of the Services include features that use generative artificial intelligence
(“AI Features”). AI Features may generate or suggest relationship guidance, case analyses, recommendations,
insights and other content in response to Your inputs and Your DNA Profile. Any prompts, questions,
messages or other content You submit to AI Features constitute User Data. Any content generated or
suggested by AI Features (including modifications of Your User Data) forms part of the Activity Materials and
is owned by the Provider (or its licensors). Subject to these Terms and Your active Subscription, the Provider
grants You a limited licence to use such Activity Materials together with the Services for Your personal
purposes only. You must not use Activity Materials to develop or train any AI models, or for any purpose that
competes with the Services.
6.3. No advice; do not rely on outputs as sole source. The App is not a healthcare, psychological, psychiatric or
therapeutic service and does not provide medical, psychological, crisis, legal, financial or other professional
advice, diagnosis or treatment. The Services are intended solely as a personal support and decision-making
tool to help You reflect on and navigate relationship situations. Outputs from AI Features may be incomplete,
inaccurate or misleading and may not reflect the most current information. You must not rely on AI outputs
as a sole factual source and remain responsible for independently verifying any important information
before You act on it. The Services may suggest specific communication messages or responses that You may
choose to use in real-life interactions with third parties. You are solely responsible for deciding whether, how
and in what context to use, modify or transmit any such suggested message, and the Provider is not
responsible for any consequences arising therefrom, including any impact on Your personal or professional
relationships. You use AI Features and any outputs they provide entirely at Your own risk and discretion. AI
Features are not designed or intended to detect, assess, prevent or respond to emergencies, self-harm,
suicidal ideation, violence or other harmful behaviour, and the Provider does not monitor AI interactions for
such purposes. No “duty of care” is assumed or created in connection with Your use of AI Features. The
Provider does not monitor User interactions in real time and has no obligation to intervene in any situation,
including situations involving emotional distress, relationship conflict or harmful behaviour. The Services are
not intended to replace human judgment, personal responsibility or professional support. If You believe You
or someone else may be in immediate danger or needs urgent help, contact your local emergency number

immediately and seek professional assistance. The Provider may use third-party AI models or services
(including those accessed via OpenRouter) to provide AI Features. While the Provider selects its AI providers
with care, it does not control how such models operate internally and is not responsible for any limitations,
inaccuracies or biases inherent in the models, subject to mandatory law.
6.4. Emotionally sensitive content. The Services are designed to address personal and emotionally sensitive
situations, including relationship difficulties, communication challenges and interpersonal conflicts. The User
acknowledges that use of the Services may involve emotionally sensitive content and that engagement with
the Services may give rise to emotional responses, including stress, uncertainty or distress. The Provider is
not responsible for the User's emotional state resulting from use of the Services.
6.5. DNA profiling. The Services include the creation and ongoing use of a personalised profile – DNA Profile,
based on the User's inputs, responses, behaviour and interaction history within the App. The DNA Profile
encompasses the User's emotional, communication and attraction archetypes as derived from the DNA
questionnaire completed during onboarding and updated throughout use of the Services. This profile is used
to personalise outputs, recommendations and the overall user experience. However, DNA Profile does not
constitute a psychological diagnosis or a scientifically validated assessment and is intended solely for use
within the Services.
6.6. Feedback. The Provider may request and collect feedback from the User regarding the outcomes of
recommendations or interactions within the Services (for example, whether a suggested course of action
was effective or how a situation developed following use of the Services). Such feedback, together with
other User Data, may be used to improve, optimise and further develop the Services, including AI Features.
6.7. No service level guarantee. The Provider does not guarantee any specific level of availability of the Services.
Planned maintenance (announced at least 24 hours in advance where practicable) and unplanned outages
caused by third-party infrastructure providers (including the cloud provider, Apple, Google, AI model
providers or other vendors) are excluded from any availability commitment. The Provider will endeavour to
restore the Services as soon as reasonably practicable following any interruption.
6.8. Cap on monetary liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COLLECTIVE
AGGREGATE LIABILITY OF THE PROVIDER AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS AND
SUPPLIERS ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT, THE APP OR THE SERVICES,
WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, WILL IN NO
EVENT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO
THE PROVIDER UNDER THE AGREEMENT IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE
EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED EUROS (€100) (OR EQUIVALENT IN LOCAL
CURRENCY). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL
PURPOSE.
6.9. Non-excludable liability and consumer rights. Nothing in these Terms is intended to exclude or limit any
liability which cannot be excluded or limited under applicable law. In particular, nothing in the Agreement
will exclude or limit liability for: (a) death or personal injury caused by the Provider’s negligence; (b) loss or
damage resulting from the Provider’s willful misconduct or gross negligence; (c) fraud or fraudulent
misrepresentation; or (d) any other liability that cannot be excluded or limited under applicable law.
If You are a consumer, nothing in these Terms affects any statutory rights You may have under
mandatory consumer protection laws, which apply in addition to and, in the event of conflict, prevail over
these contractual limitations.

7. SPECIAL PROVISIONS FOR CONSUMERS

7.1. General. If You enter into the Agreement as a consumer (i.e., as a natural person acting outside the scope of
Your trade, business, craft or profession), the provisions of this Section 7 and Schedule 1 (Consumer Forms)
apply to the Agreement in addition to all other provisions of these Terms. In the event of any conflict
between this Section 7 and any other provision of these Terms, this Section 7 shall prevail for the benefit of
Consumers.
7.2. Right of Withdrawal. You have the right to withdraw from the Agreement without giving any reason within
14 days of the date on which the Agreement is concluded, in accordance with Section 1829 of Act No.
89/2012 Coll., the Civil Code. You may exercise the right of withdrawal by any demonstrable means, in
particular by email to support@amorza.com or in writing to the Provider's registered address stated in
Section 1.5 of these Terms. You may also use the model withdrawal form set out in Schedule 1. The
withdrawal period is met if You send the notice of withdrawal before its expiry.
7.3. Commencement of Services Before Expiry of the Withdrawal Period. The Services are digital services
provided online. Following conclusion of the Agreement, the Services may be made available immediately
(typically upon account registration or activation of a Subscription). If You request that the Provider begin
providing the Services before the expiry of the 14-day withdrawal period, You acknowledge that:
a) if the Services are fully performed (where applicable to a one-time performance), the right of
withdrawal in respect of such performance is extinguished; and
b) if the Services are provided for a fee, the Provider is entitled, in the event of withdrawal, to charge a
proportionate part of the price for the Services provided up to the moment the withdrawal takes effect,
provided You expressly requested that performance commence before the expiry of the 14-day period
7.4. Free Trial. If You are offered a Free Trial or Promo Access under Section 3.2 of these Terms, no obligation to
return payments arises upon withdrawal within the period under Section 7.2, as no payment has been made
(unless otherwise agreed). This is without prejudice to any rights You have under applicable mandatory law.
7.5. Refund Upon Withdrawal. If You have already paid the price (e.g., a Subscription fee or other charge) and
You withdraw from the Agreement, the Provider will return all payments received from You without undue
delay, and no later than 14 days from the date the Provider receives Your notice of withdrawal, using the
same means of payment by which the payments were made, unless You agree otherwise with the Provider. If
You expressly requested that the Services commence before the expiry of the withdrawal period and the
Services were provided for a fee up to the moment of withdrawal, the Provider is entitled to set off its claim
for a proportionate payment against Your claim for a refund.
7.6. Rights Arising from Defective Performance. The Provider is responsible to You for ensuring that the Services
conform to the Agreement at the time they are made available and throughout the period of their provision,
in particular that the Services:
a) correspond to the agreed description, scope and functionalities set out in these Terms and the
Documentation;
b) are fit for the purpose for which this type of digital service is ordinarily used and for the purpose stated
by the Provider; and
c) are provided with the agreed level of performance, compatibility and security.
7.7. Exceptions. The following shall not constitute a defect in the Services:
a) inaccuracies, errors or limitations in outputs caused by incorrect, incomplete or unsuitable inputs
provided by You;
b) use of the Services contrary to these Terms, the Documentation or the intended purpose of the
Services; or

c) circumstances on Your side (e.g., incompatible device, defective internet connection, or unsupported
operating system or software version).
7.8. How to Make a Complaint. You may exercise Your rights arising from defective performance (lodge a
complaint) in particular:
a) by email to support@amorza.com
b) in writing to the Provider's registered address
7.9. Information Required for a Complaint. A complaint should contain at minimum a description of the defect,
the circumstances under which the defect occurs, and Your contact details. The Provider may request
additional information necessary for handling the complaint (e.g., screenshots, error messages, device or
operating system version). You may use the complaint form attached to these Terms as part of Schedule 1.
7.10. Time Limit for Complaints. You are entitled to exercise Your rights arising from defective performance
without undue delay after discovering the defect. Where the Services are provided on an ongoing basis (e.g.,
by way of a Subscription), the Provider is responsible for defects that occur or manifest during the period of
provision. The Provider will confirm receipt of a complaint and indicate the expected manner and timeline
for its resolution. Complaints will be resolved without undue delay, and no later than 30 days from the date
the complaint is lodged, unless the parties agree on a longer period.
7.11. Remedies for Defective Performance. If the Services are defective, You are entitled to request that the
Services be brought into conformity with the Agreement (in particular by remedying the defect), unless this
is impossible or would entail disproportionate costs. If the Provider fails to remedy the defect within a
reasonable time, or if it is apparent that the Provider will not remedy the defect, or if the defect recurs, or if
the defect constitutes a material breach of the Agreement, You are entitled to:
a) a reasonable reduction of the price; or
b) withdraw from the Agreement.
Withdrawal is not available where the defect is minor.
If Your complaint is upheld, You are also entitled to reimbursement of costs reasonably incurred in
connection with the complaint, provided You properly evidence such costs.
7.12. Codes of Conduct. The Provider is not bound by any codes of conduct within the meaning of Section
1820(1)(n) of the Civil Code in relation to consumers.
7.13. Handling of Complaints. Consumer complaints relating to the Services are handled by the Provider via email
at support@amorza.com. Information regarding the resolution of a complaint will be sent to the email
address associated with Your account.
7.14. Alternative Dispute Resolution. In the event of a dispute between You and the Provider that cannot be
resolved by agreement, You may contact the Czech Trade Inspection Authority (Česká obchodní inspekce),
with registered office at Štěpánská 44, 110 00 Praha 1, Czech Republic, ID No.: 000 20 869,
email: adr@coi.gov.cz, website: coi.gov.cz, as the competent ADR entity for out-of-court resolution of
consumer disputes.

8. TERM AND TERMINATION
8.1. Term of the Agreement and Subscriptions. The Agreement is concluded for an indefinite period of time and
remains in force until terminated in accordance with this Section 8. Termination or expiration of the

Agreement automatically results in termination of any then-current Subscription and in loss of access to paid
Services. Each Subscription term commences on the Subscription Start Date and, unless terminated earlier in
accordance with the express provisions of the Agreement, will continue for the Subscription period selected
at the time of purchase (e.g. monthly or annual). Subject to Section 3 (Subscription, Fees and Payment), each
Subscription term will automatically renew for successive periods of the same length as the previous one
unless the Subscription is cancelled or non-renewed in accordance with the Agreement. Each renewal term
is subject to payment of the relevant fees. Expiration or cancellation of a Subscription in accordance with
Section 3 does not by itself terminate the Agreement. After Your Subscription ends, You may continue to
keep the App installed, but You will no longer have access to paid Services.
8.2. Termination of the Agreement. In addition to any other express termination rights set forth in the
Agreement:
a) Either party may terminate the Agreement with effect from written notice to the other party if the
other party materially breaches the Agreement and such breach: (i) is incapable of cure; or (ii) remains
uncured thirty (30) days after the non-breaching party has provided the breaching party with written
notice describing the breach.
b) The Provider may terminate the Agreement with immediate effect by written notice to the User if the
User: (i) fails to pay any amount when due under the Agreement and does not remedy such failure
within a reasonable period after being requested to do so; (ii) breaches any obligations or restrictions
set out in Sections 2 (License and Access), 3 (Subscription, Fees and Payment) or any other material
provision of the Agreement; or (iii) files, or has filed against it, a petition for voluntary or involuntary
bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any
bankruptcy or insolvency law.

8.3. Effect of expiration or termination of the Agreement. Upon expiration or termination of the Agreement for
any reason, except as expressly provided otherwise in the Agreement:
a) All rights and licenses granted by the Provider to the User under the Agreement, including any
Subscription and any right to access paid Services, will immediately terminate. The App may remain
installed on Your device, but You will no longer be entitled to access or use the Services (except to the
extent we are required by mandatory law to allow limited access).
b) The Provider may disable the User’s access to the Services and may permanently close any related
accounts within a reasonable period.
c) The Provider may destroy or permanently erase all User Data that it holds, subject to any mandatory
legal retention requirements; for clarity, this obligation does not apply to any Resultant Data, which
the Provider may continue to use in accordance with the Agreement.
d) The User shall immediately cease all use of the Services and, upon the Provider’s request, delete or
destroy any copies of the Documentation or other materials provided under the Agreement that are
not embedded in the App.
e) If the User terminates the Agreement pursuant to Section 8.2(a) due to the Provider’s uncured
material breach, the User will be relieved of the obligation to pay Subscription fees attributable to the
period after the effective date of such termination. In all other cases, all fees that would have become
payable had the Agreement remained in effect until expiration of the then-current Subscription term
will become immediately due and payable, and the User shall pay such fees together with all
previously accrued but unpaid fees. If the Provider is unable to charge such amounts to the payment
method last selected by the User, the User shall pay the amount upon receipt of the Provider’s invoice.

8.4. Survival. Any provisions of the Agreement that by their nature should survive expiration or termination
(including, without limitation, provisions relating to fees and payment obligations accrued before
termination, intellectual property, confidentiality, disclaimers, indemnification and limitations of liability) will
survive any expiration or termination of the Agreement.

9. PLATFORM TERMS (APPLE APP STORE AND GOOGLE PLAY)
9.1. Relationship with Apple and Google. The App may be made available for download through the Apple App
Store and Google Play (together, the “Platforms”). These Terms (including any end-user licence they contain)
are concluded solely between You and the Provider, and not with Apple or Google. The Provider, not Apple
or Google, is solely responsible for the App and the content thereof. These Terms may not provide for usage
rules for the App that conflict with the Apple Media Services Terms and Conditions, the Google Play Terms of
Service or other applicable Platform terms that cannot be modified by agreement. In the event of any
conflict between such non-modifiable Platform terms and these Terms, the relevant Platform terms shall
prevail.
9.2. Scope of licence on Apple and Google. If You obtained the App via the Apple App Store, the licence granted
to You by the Provider is limited to a non-transferable licence to use the App on any Apple-branded product
that You own or control, and as permitted by the Apple Media Services Terms and Conditions. If You
obtained the App via Google Play, You may use the App only on Android devices that You own or control and
in accordance with the applicable Google Play terms and policies. When using the App, You must also comply
with any applicable third-party terms of agreement that are necessary for the App to function (for example,
the terms of Your internet or mobile data provider).
9.3. Maintenance and support. The Provider is solely responsible for providing any maintenance and support
services with respect to the App, as specified in these Terms or as required by applicable law. You and the
Provider acknowledge that Apple and Google have no obligation whatsoever to furnish any maintenance or
support services with respect to the App.
9.4. Warranty and refunds via Apple App Store. To the extent that the Provider does not effectively disclaim any
warranties under these Terms or applicable law, the Provider is solely responsible for any product warranties
in relation to the App. In the event of any failure of the App to conform to any applicable warranty and
where You obtained the App (or paid any purchase price or subscription fee for the App or related digital
content) via the Apple App Store, You may notify Apple, and Apple may refund the purchase price or
applicable fees paid through the Apple App Store to You in accordance with its policies. To the maximum
extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to
the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the
App to conform to any warranty will be the sole responsibility of the Provider.
9.5. Product claims. You and the Provider acknowledge that the Provider, not Apple or Google, is responsible for
addressing any claims of You or any third party relating to the App or Your possession or use of the App,
including, without limitation: (a) product liability claims; (b) any claim that the App fails to conform to any
applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or
similar legislation. These Terms do not limit the Provider’s liability to You beyond what is permitted by
applicable law.
9.6. Intellectual property claims. You and the Provider acknowledge that, in the event of any third-party claim
that the App or Your possession and use of the App infringes that third party’s intellectual property rights,
the Provider, not Apple or Google, will be solely responsible for the investigation, defence, settlement and
discharge of any such intellectual property infringement claim.

9.7. Legal compliance (U.S. sanctions). You represent and warrant that: (a) You are not located in a country or
region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as
a “terrorist supporting” country or region; and (b) You are not listed on any U.S. Government list of
prohibited or restricted parties. You agree to comply at all times with all applicable export control, sanctions
and similar laws in connection with Your use of the App and the Services.
9.8. Developer name and contact information. The provider of the App is Amorza s.r.o., with registered office at
Bělehradská 858/23, Vinohrady, 120 00 Praha 2, Czech Republic, IČO: 210 53 189. Any questions, complaints
or claims with respect to the App or the Services should be directed to the Provider, in particular by email to
support@amorza.com
9.9. Third-party terms of agreement. When using the App, You must comply with all applicable third-party terms
of agreement that are relevant to the use of the App. For example, if the App enables audio or streaming
functionality, You must ensure that Your use of the App does not cause You to breach the terms of Your
wireless data service agreement or other similar agreements.
9.10. Third-party beneficiaries (Apple and Google). You and the Provider acknowledge and agree that Apple, and
Apple’s subsidiaries, are third-party beneficiaries of these Terms in respect of the App distributed via the
Apple App Store, and that, upon Your acceptance of these Terms, Apple will have the right (and will be
deemed to have accepted the right) to enforce these Terms against You as a third-party beneficiary thereof.
To the extent required or permitted under applicable law, You and the Provider further acknowledge and
agree that Google and its subsidiaries are third-party beneficiaries of these Terms in respect of the App
distributed via Google Play and may enforce relevant provisions of these Terms against You as third-party
beneficiaries.

10. FINAL PROVISIONS
10.1. Entire Agreement. The Agreement constitutes the parties’ sole and entire agreement with respect to its
subject matter and supersedes all prior and contemporaneous agreements, understandings, negotiations
and communications relating to the same subject matter. In the event of a conflict between the documents
constituting the Agreement, the following order of precedence applies: (i) these Terms of Service; and (ii)
any remaining documents in the order in which they are referred to in the Terms.
10.2. Assignment. The User may not assign or otherwise transfer any of its rights or obligations under the
Agreement without the prior written consent of the Provider. The Provider may assign or transfer the
Agreement as a whole, without the User’s prior consent, to any Provider Affiliate or in connection with a
merger, reorganisation, sale of business or similar transaction. Any assignment in violation of this
Section 10.2 shall be null and void.
10.3. Force Majeure. The Provider will not be liable for any failure or delay in performance of its obligations under
the Agreement to the extent caused by circumstances beyond its reasonable control, including natural
disasters, flood, fire, earthquake, epidemic or pandemic, war, terrorism, cyber-attacks (including DDoS),
invasion, embargoes, strikes, changes in law or governmental measures (including export or import
restrictions, quotas or government shutdowns), or national or regional shortage of power,
telecommunications or transportation, or failures by third-party infrastructure or AI service providers. If a
force majeure event continues for a period of thirty (30) days or more and materially affects the provision of
the Services, the Provider may terminate the Agreement with immediate effect by written notice to the User.
10.4. Changes to the Terms. The Provider may revise and update these Terms from time to time. Unless a later
effective date is indicated, changes become effective on the date specified in the notice and apply to all
access to and use of the Services thereafter. The Provider will notify the User of changes to the Terms by
email and/or by an announcement within the Services. If the User does not agree to a change to the Terms,

the User may terminate the Agreement by giving the Provider written notice of termination within thirty (30)
days from receiving the notice of the change. The notice period shall commence on the first day of the
calendar month following delivery of the termination notice. In that case, the version of the Terms in force
immediately before the announced change will continue to apply to the User for the duration of the notice
period. Continued use of the Services after the effective date of the changes will constitute the User’s
acceptance of the updated Terms. The User is expected to check the Terms from time to time so that it is
aware of any changes, as they are binding on the User.
10.5. Notices. Unless a stricter form is required by mandatory law, the requirement of written form is satisfied if a
notice is delivered by email or other agreed electronic means. Notices to the Provider shall be sent to
support@amorza.com or to any other email address notified by the Provider for this purpose. Notices to the
User may be sent to the email address associated with the User’s account or provided during the registration
process.
10.6. Severability. If any provision of the Agreement is held to be invalid, illegal or unenforceable in any
jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and
enforceable, and if such modification is not possible, that provision shall be deemed severed. Such invalidity,
illegality or unenforceability shall not affect any other provision of the Agreement or render it invalid or
unenforceable in any other jurisdiction. The parties shall negotiate in good faith to replace any invalid, illegal
or unenforceable provision with a valid and enforceable provision that, to the greatest extent possible,
achieves the original intent.
10.7. Governing Law and Jurisdiction. The Agreement is governed by and construed in accordance with the laws
of the Czech Republic, without giving effect to any choice or conflict of law rules. Any legal suit, action or
proceeding arising out of or relating to the Agreement shall be brought exclusively before the courts of the
Czech Republic, and each party irrevocably submits to the jurisdiction of such courts. If You are a consumer
residing in a member state of the European Union, this Section 10.7 does not deprive You of any protection
afforded to You by mandatory provisions of the law of Your country of residence, nor of the right to bring or
defend claims before the courts that are competent under such mandatory provisions
10.8. Contact details. All enquiries, complaints and support requests should be addressed to: Amorza s.r.o.,
Bělehradská 858/23, Vinohrady, 120 00 Praha 2, Czech Republic. General enquiries and support:
support@amorza.com.